Telephony Automation Consulting

The main responsibilities of a telecom consultant revolve around the management, supervision, and provision of technical advice on telecommunications systems. They work with end-users of these systems to identify needs and requirements and help mobilize existing technology to meet their criteria.

What does this mean for your business?

  • ✓ Management of your entire phone system from your computer.
  • ✓ An intuitive user interface that eliminates costly service calls to move a user or reprogram a phone.
  • ✓ Transfer or make phone calls to your other offices or to traveling personnel without utilizing phone lines or incurring toll charges.
  • ✓ Handle incoming, outgoing, and transferring calls from an application on your computer.
  • ✓ Voicemail can be received and managed through email.
  • ✓ Calls integrated seamlessly with your CRM, ERP, or other business software with click to dial, screen pop, and call history.
  • ✓ Interactive voice response (IVR) systems that are integrated with your business processes
Want to know more?
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