To integrate various channels, workflows, and applications, enterprise-wide CX necessitates the use of converged UC and contact center tools.
These larger organizations can create positive customer experiences by taking an enterprise-wide approach and leveraging the convergence of cloud-based unified communications (UC) and contact center applications and technologies to better serve customers. Here, we’ll further explore this concept, address barriers, and propose solutions.
Challenges Large Enterprises Must Solve
- ✓ Fragmentation
- ✓ Specialized Applications
- ✓ Compliance and Security
- ✓ Different Buyers
- ✓ Different purchasing criteria and goals